How can we help?

Need help with Thread? Send us an email and we'll get back to you as soon as we can.

Frequently asked questions

The analysis doesn't find any clothing. Try a photo with better lighting where the garment is fully visible.

How do I delete my data? Open Settings (⋯ in the top right of the app) → "Delete local data and reset consent". If you also want to delete contributions you've shared (finds/likes), send us an email.

Are my photos stored? Not on our servers — photos are only processed during the analysis. A copy is saved in your scan history on your own phone, so you can reopen a scan later. See the privacy policy.

How do I delete a single scan? On the Scan tab, scroll to History, tap Edit and tap the scan you want to remove.